Resident Satisfaction Survey

To improve our quality of service and to better understand our resident’s expectations, we collect voluntary and anonymous surveys from our residents and/or family members. Here is a collection of those results. {updated 5/2019}


 

ADMINISTRATION - please click image to enlarge

The manner in which you were admitted, including explanation of charge, forms, insurance, and billing aspects.

The manner in which the office staff dealt with you regarding questions. Were your questions answered?


NURSING SERVICE - click image to enlarge

The adequacy and quality of the licensed care given.

The adequacy and quality of the certified nurse aids as care givers.


REHABILITATION SERVICES - please click image to enlarge

Rehabilitation Services - i.e. Physical, Occupation, and/or Speech therapies.

Rehabilitation Services - i.e. Physical, Occupation, and/or Speech therapies.

 

DIETARY and BUILDING - click image to enlarge

The variety of foods, manner served, and taste.

The overall cleanliness of your room and the hospital in general.

The overall operation of equipment and appearance of the hospital.


ACTIVITIES and SOCIAL SERVICES - click image to enlarge

The variety and appropriateness of the activity program.

The adequacy of service and information provided.

The variety and quality of the activity personnel.

The adequacy and quality of the social service personnel.