Frequently Asked Questions

Upon admission, you will receive a packet of information of everything you need to know regarding your stay with us.
If you have additional questions, please don't hesitate to ask.
You can also call (626) 793-5114 or email us.

Visiting hours

We recommend visiting from 8 am until 8 pm, after that time we lock our doors as most residents are asleep. But, you are welcome to visit 24 hours a day. Please call in advance for after hour visits to ensure access.


Visitor Info:

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time. 

We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under age 12.

 We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.

There is parking in the rear of the building with wheelchair access. Please observe all posted city parking signs and spaces specifically reserved for the handicapped and physicians. There is also underground parking next door at 50 Alessandro Place. Validation is available at the Front Desk.

Is there a limit to how many people visit at one time? 


Children?


Pets?



Parking?


How do I find out about activities for the resident?

The Event Calendar is also posted here.

We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.

A monthly calendar is posted in the hallways to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and family to visit and attend our special events.


Room Amenities:

Phone & Internet

We recommend that residents bring a cell phone. At your request, we can also help coordinate a landline with the phone company. Wireless Internet (Wi-Fi) access is available in every room and throughout the facility free of charge to both the residents and their visitors. Please see the Front Desk for password assistance.

Television

All rooms have televisions with DirectTV.


What is Social Services?

Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for: Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.

An Ombudsman is an advocate for residents. They are a third party person (NOT employed by the facility) who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do, but are able to be a voice for a resident with a concern.

What is an Ombudsman?


Clothing:

What articles of clothing should we bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

Who is responsible for personal laundry?

Either way! Family/care giver can take laundry home, or laundry can be done at the facility. 
If a family/care giver is going to take care of laundry at home, please let the nursing station know. We request that family provide a hamper for clothes & pick it up twice a week.

Should you wish to have your laundry washed by us, please notify us upon admission. Make sure your loved ones’ clothing is appropriate for washing in an industrial washing machine at a temperature of 180 degrees and drying in these hot temperatures. Avoid bringing clothing that requires special care, or is subject to damage and fading. All clothing must be labeled with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.


Mail:

Mail is delivered to residents personally on a daily basis except for weekends and holidays. Please address it to them as follows:

The Californian – Pasadena
Attn: ___________________ Room No. _____
1020 Huntington Dr.
San Marino, CA 91108

E-Greeting:

Also consider using our Send a Greeting feature here, on the website. You can also send us an email greeting that we will hand deliver to your loved one residing in our facility. This feature is free of charge.


Personnel concerns?

Our primary concern is that your loved one feels comfortable here, and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our Social Services department. They will be able to address any apprehensions you may have regarding any particular staff members.

Financial, billing, and/or admission paperwork questions?

All financial and billing concerns should be addressed with our Business Office Manager. Please make an appointment to see our Business Office Manager by calling (626) 793-5114 or via email here.

The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid and various insurances.


International ShakeOut Day

We participate in ShakeOut!

At 10:19 a.m. on October 19, millions of people will practice Drop, Cover, and Hold On through ShakeOut. Many people and organizations will also practice other aspects of their emergency plans.

Last year, more than 55 million people participated in Great ShakeOut Earthquake Drills. The International ShakeOut Day is every third Thursday of October each year.  Register now: ShakeOut.org 

Any questions relating to our participation, please contact us. 626-793-5114

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